Your data, plainly explained.

Manchester Mobile Mechanics is a trading name of Grouprai Ltd, a company registered in England and Wales (company number 16770668). We are the data controller for the personal information you give us through this site, over the phone, or on WhatsApp.

For anything to do with your data, contact us at enquiries@manchester-mobile-mechanics.com.

We collect the information you give us when you book or enquire:

• Name, address, postcode, phone number
• Email address (optional)
• Vehicle registration and the details we look up against it (make, colour, year, fuel type, MOT expiry, MOT history status)
• The job you need doing and any notes you add
• The campaign source that brought you to the form, if it is present in the page URL

We also collect basic technical information when you use the site: pages viewed, approximate location based on IP, device type. Analytics data is only collected if you accept cookies.

We use your information to:

• Send you a price and a slot for the job you asked about
• Reach the right address with the right parts on the day
• Keep MOT due dates current where you give us a registration
• Take payment and keep records HMRC needs us to keep
• Reply to questions and complaints
• Understand which adverts and local pages create booking enquiries
• Improve the site (only if you accept analytics cookies)

We do not sell your information. We do not run third-party advertising on this site.

Under UK GDPR we rely on the following lawful bases:

• Performance of a contract for the data needed to quote, schedule, and carry out the work you book.
• Legal obligation for invoice and tax records (typically retained six years after the end of the tax year).
• Consent for analytics cookies, which you can give or refuse in our cookie banner and change at any time.
• Legitimate interests for keeping operational records of jobs (so we can support you if something needs revisiting), measuring booking sources, and protecting the site against abuse.

We share your information with the following processors, only to the extent each one needs to do its job:

• Supabase — hosts our booking database
• Vercel — hosts the website and runs the booking form
• Twilio — sends the WhatsApp messages we exchange with you
• Resend — sends booking and confirmation emails
• getAddress.io - returns address options when you search by postcode
• DVLA Vehicle Enquiry Service — looks up vehicle details from your registration
• DVSA MOT History API - looks up MOT due dates and MOT history status from your registration
• Google Analytics 4 — aggregates anonymous site usage data, only if you accept analytics cookies

The mechanic doing your job sees the booking details for that job. If we ever need to share your information with a payment provider, accountant, insurer, or law enforcement we will only do so where we are legally allowed.

Some of the processors above (Supabase, Vercel, Twilio, Resend, Google) are US-based. When your data is transferred outside the UK we rely on UK-approved safeguards: the UK addendum to the EU Standard Contractual Clauses, or an adequacy decision where one applies. Each provider commits to those safeguards in their data processing terms.

We keep your information only as long as we need to:

• Enquiries that do not become bookings: deleted after 12 months
• Bookings and invoices: retained for six years after the end of the tax year, to meet HMRC requirements
• Analytics data: kept for 14 months in Google Analytics, then automatically deleted
• Marketing communications: we do not currently send marketing email or SMS

Under UK GDPR you have the right to:

• Ask what data we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your data, subject to legal retention rules
• Ask us to restrict or stop a particular use
• Object to processing based on legitimate interests
• Receive a copy of your data in a portable format
• Withdraw your consent for analytics at any time, by clicking Cookie settings in the footer

To exercise any of these rights, email enquiries@manchester-mobile-mechanics.com. We will respond within one calendar month.

The site uses one strictly necessary cookie to remember your cookie choice, plus Google Analytics 4 cookies if you accept them. We do not run any advertising trackers or social media pixels on this site. Full details are in our cookie policy.

If a booking form URL includes campaign tags, we store those tags with the enquiry when you submit the form. They are not cookies and do not track you around the site.

We update this page when something material changes, such as a new processor or a new lawful basis. The date at the top reflects the most recent change. Substantial changes will also be flagged on the booking form.

For any privacy question or to make a request, email enquiries@manchester-mobile-mechanics.com.

If you are not happy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.